Privacy Policy

1. Data We Collect

Information you give us directly

• Contact enquiries — name, email, phone number, and message
• Booking requests — name, email, phone, location (text description), and GPS coordinates if you choose to share them
• Service notes — any additional information you include in the booking notes field

Information collected automatically

• Cookies — small files stored in your browser (see Section 3)
• Server logs — IP address, browser type, device type, and page access times
• Analytics — aggregated page views and traffic patterns (only if you consent)

2. How We Use Your Information

• To respond to your enquiries and contact form messages
• To process your service booking and calculate a price estimate
• To create a Lead and draft Quotation in our management system so our team can follow up
• To send you a booking confirmation notification by email
• To improve the website based on anonymous analytics data
• To detect and prevent fraudulent or abusive form submissions
• To comply with our legal and regulatory obligations

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

3. Cookies

We use a small number of cookies — all described in our Cookie Policy. You can manage your preferences at any time via your browser settings. Essential cookies cannot be disabled as the site would not function without them.

4. Third Parties

We share information with the following third parties only to the extent required to operate the service:

• Email service provider — to deliver booking notifications and contact form replies
• Hosting infrastructure — our server provider stores data within our secured environment
• Internal management system (ERP) — booking data is forwarded to our private business management system to generate a quotation. This system is not accessible to the public.

No data is shared with advertising networks, social media platforms, or data brokers.

5. Security

• All data in transit is encrypted via HTTPS / TLS
• Access to personal data is restricted to authorised Daarah Tech staff only
• Our servers are regularly updated and patched

No method of transmission over the internet is 100% secure. We take all reasonable precautions but cannot guarantee absolute security.

6. Your Rights

You may contact us at any time to:

• Access — request a copy of the personal data we hold about you
• Rectify — ask us to correct inaccurate or incomplete information
• Delete — request deletion of your data (subject to legal retention requirements)
• Restrict processing — ask us to limit how we use your data
• Object — opt out of certain uses of your data

7. Data Retention

• Contact enquiries — 1 year from submission
• Booking records — 3 years for business and accounting purposes
• Analytics data — 26 months (Google Analytics default, if consent is given)
• Server logs — 90 days

8. Contact Us

For any privacy-related questions or to exercise your rights, please contact: